Refund policy

Last updated: October 7, 2026

We want you to love what you ordered. If something isn't right, you have 30 days from the date your order is delivered to return or exchange it — hassle-free, and at no cost to you.

At a glance

Return window	30 days from delivery
Return shipping	Free — we provide a prepaid return label
Exchanges	Accepted (different size or color, subject to availability)
Refund method	Original form of payment

Eligibility

To be eligible for a return or exchange, items must be unworn, unwashed and unaltered, in the same condition you received them, with all original tags attached and in their original packaging where possible. A receipt or proof of purchase (your order number) is required.

For hygiene reasons, swimwear and intimates (including bralettes) must be returned with the hygienic liner and tags intact.

How to start a return

Email support@nickishop.shop with your order number and the item(s) you'd like to return or exchange.
We'll reply within one business day with your prepaid return label and instructions.
Pack the item(s) securely, attach the label and drop the parcel off with the carrier.

Items sent back to us without first requesting a return cannot be accepted.

Exchanges

The fastest way to get a different size or color is to tell us what you'd like when you start your return. We'll ship the replacement free of charge once your original item is on its way back to us. If the item you want is out of stock, we'll issue a refund instead.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us within 30 days if an item is defective, damaged or not what you ordered, so we can make it right with a free replacement or full refund.

Refunds

We'll notify you by email once we've received and inspected your return, and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may take additional time to post it. Because shipping is always free, there are no shipping charges to refund or deduct.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@nickishop.shop.